Processes

CORE-PROCESSES

Core-processes are critical processes which impact customers and revenue.

Example: The core-process for selling a vehicle would include greeting the customer, discussing needs, identifying the right car, price agreement, financing, and vehicle set-up (post-purchase). This core-process directly impacts your customer’s experience and business revenue.

SUB-PROCESSES

Sub-processes are processes within a process. These sub-processes each impact the outcome of the overall process.

Example (cont.): “Financing” the vehicle would be a sub-process which would follow a step-by-step process to seeing if the customer is approved or denied to finance the car. We would want to ensure that this is a comforting and thorough experience for the customer; especially since this is the most ‘painful’ part of the entire ‘core-process.’

SUPPORTING-PROCESSES

Supporting-processes are non-critical processes within the business. They are generally a part of operational processes and do not impact the customer or revenue. However, supporting-processes can affect operations costs, which left untouched, will bleed out a company. The more small-businesses refine their business processes means the more production & capacity they will get from their team.

Example (cont.): Once the vehicle is sold, the dealership needs to adjust inventory. The steps which the dealership uses to track and analyze its inventory would be a supporting-process. Tracking & analyzing would each be sub-processes.